Frequently Asked Questions

Most frequent questions and answers

How long will my delivery take to reach me?

– Delivery in Cairo will take 3-5 business days

– Delivery outside Cairo will take 7 business days

How can I return a product?

Contact Maison Molak though email or messenger, the information is available on the contact us page.

Where we deliver?

We deliver all over Egypt

Return policy?

Returns are only within 72 hours after receiving your delivery

A product is damaged, what do I do?

Contact us through the Messenger or email us from our contact us page and we will deal with the issue timely

What are the shipping charges?

The shipping charge is paid by the customer, and its 50 EGP inside Cairo and 70 EGP in Alexandria and other governates

What are the Payment methods?

Payment is cash on delivery. Card payment will be available soon

How can I change the address after making an order?

You should contact us immediately to fix your address of your order in our system

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